Comments on: J. D. Power, Social Media and Lessons Learned http://billygriffin.net/blog/2009/08/j-d-power-social-media-and-lessons-learned/?utm_source=rss&utm_medium=rss&utm_campaign=j-d-power-social-media-and-lessons-learned Always Rising to the Occasion Wed, 25 Aug 2010 13:51:22 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Michele Heine http://billygriffin.net/blog/2009/08/j-d-power-social-media-and-lessons-learned/comment-page-1/#comment-117 Michele Heine Sun, 16 Aug 2009 23:08:57 +0000 http://bgriffin04.wordpress.com/?p=183#comment-117 Bill I've heard the name JD Powers but knew nothing about the man or the firm. Thanks for sharing info. I found it very interesting. Michele Bill

I’ve heard the name JD Powers but knew nothing about the man or the firm. Thanks for sharing info. I found it very interesting.

Michele

]]> By: Bill Griffin http://billygriffin.net/blog/2009/08/j-d-power-social-media-and-lessons-learned/comment-page-1/#comment-116 Bill Griffin Thu, 06 Aug 2009 16:50:41 +0000 http://bgriffin04.wordpress.com/?p=183#comment-116 Thanks Deb, Wow! Super job by Taylor Guitars, they saw an opportunity and put out a very inforamtive and conscientious video, good for them. This is how it's done. No sign of United on this. Hmmm Thanks for sharing Deb Thanks Deb,

Wow! Super job by Taylor Guitars, they saw an opportunity and put out a very inforamtive and conscientious video, good for them. This is how it’s done. No sign of United on this. Hmmm

Thanks for sharing Deb

]]> By: Deborah mourey http://billygriffin.net/blog/2009/08/j-d-power-social-media-and-lessons-learned/comment-page-1/#comment-115 Deborah mourey Thu, 06 Aug 2009 14:41:50 +0000 http://bgriffin04.wordpress.com/?p=183#comment-115 I use the united guitars as an example in how not to do it but I also use the video repsonse of the president of Taylor guitars as an example of how to do it. taylor guitar responds http://www.youtube.com/watch?v=n12WFZq2__0 JD Power figured out that the voice of the customer in to the organization needs to be at least 1/2 of the equation. What we are seeing today is more customer voices in more places. It will be impossible for companies to ignore them. Thanks for the thoughtful post. I use the united guitars as an example in how not to do it but I also use the video repsonse of the president of Taylor guitars as an example of how to do it.

taylor guitar responds
http://www.youtube.com/watch?v=n12WFZq2__0

JD Power figured out that the voice of the customer in to the organization needs to be at least 1/2 of the equation. What we are seeing today is more customer voices in more places. It will be impossible for companies to ignore them. Thanks for the thoughtful post.

]]> By: Bill Griffin http://billygriffin.net/blog/2009/08/j-d-power-social-media-and-lessons-learned/comment-page-1/#comment-114 Bill Griffin Thu, 06 Aug 2009 02:05:39 +0000 http://bgriffin04.wordpress.com/?p=183#comment-114 Ha ha, remember when having someone write a song about you was an honor? I wonder what United is doing about this? Great example Don thanks a bunch. United broke his "Taylor Made" Guitar--- Smooth Ha ha, remember when having someone write a song about you was an honor? I wonder what United is doing about this?

Great example Don thanks a bunch.

United broke his “Taylor Made” Guitar— Smooth

]]> By: Don http://billygriffin.net/blog/2009/08/j-d-power-social-media-and-lessons-learned/comment-page-1/#comment-113 Don Thu, 06 Aug 2009 01:52:12 +0000 http://bgriffin04.wordpress.com/?p=183#comment-113 Check out this incredible tone deafness regarding United. http://www.youtube.com/watch?v=5YGc4zOqozo Check out this incredible tone deafness regarding United. http://www.youtube.com/watch?v=5YGc4zOqozo

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